EZER watches every customer relationship, predicts who is about to leave, and acts — sending the right message, at the right moment, automatically.
Every churn signal exists in your data already. The login that stopped. The support ticket with negative sentiment. The renewal that almost didn't happen. Nobody connected them in time.
of annual recurring revenue lost to preventable churn every year — not because the product failed, but because no one reached the right customer at the right moment.
Most teams find out a customer is leaving when they submit a cancellation. By then, they checked out weeks ago and the cost of winning them back is far higher.
A customer success manager handles 50–100 accounts well. At 500 customers, personal attention is impossible. Accounts fall through the cracks quietly.
Churn risk lives across your CRM, billing system, support tool, and email platform. Nobody connects those signals fast enough to act before it is too late.
EZER runs autonomously — watching, predicting, deciding, and acting on every customer relationship simultaneously, around the clock.
Every signal across all your tools — 28 per customer — assembled into one clear picture.
Churn risk, upgrade probability, and behavioural segment — scored for every customer, every cycle.
Business rules and Claude AI determine the optimal action for each specific customer situation.
Personalised emails sent. CSM alerts fired. Upgrade offers made. All in context, all automatic.
Every outcome feeds back in. EZER in month six makes better decisions than EZER in month one.
Machine learning trained on the behavioural patterns that precede cancellation. A risk score from 0 to 1 for every customer, every cycle. Catches the quiet ones before they go.
Identifies customers ready to upgrade before they ask. Finds genuine upgrade intent and sends the right offer at the right moment — not a blast to everyone.
Nine business rules combined with Claude AI reasoning decide the optimal action per customer — retention emails, CSM alerts, upgrade offers, support calls.
Every email EZER sends is tailored to the specific customer — their name, their plan, their history, their moment. Not a mail merge. A genuinely personal message, generated and sent without anyone lifting a finger. The kind of attention that used to require a dedicated account manager for each customer.
Every outcome updates the system. Customer upgraded — noted. Email ignored — adjusted. The model improves with every cycle on your specific customers.
Start with full review. Graduate to autonomy as trust builds. You decide the pace — EZER adapts.
Every action goes to your approval queue before anything executes. Review, edit, approve, or reject — nothing happens without you. Builds confidence in the first 30–60 days.
Routine emails execute automatically. Only critical decisions — large retention offers, CSM escalations — need your approval. The right balance of control and efficiency.
EZER acts fully on its own. Every customer, every signal, every action — handled without interruption. Your team focuses only on the conversations that genuinely need them.
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in your customer data in the first week.
No credit card. No lock-in. 60 days to see it work on your real data.